Refund and Return Policy for Dreamscapes Event Company
At Dreamscapes Event Company, we strive to provide exceptional event services and ensure your satisfaction. Please review our Refund and Return Policy carefully to understand the terms related to cancellations, refunds, and changes to our services.
1. Cancellation Policy
- Client-Initiated Cancellations:
- If you wish to cancel your event or services, you must notify us in writing at least 30 days prior to the event date for a full refund, minus any non-refundable deposits or costs incurred.
- Cancellations made less than 30 days before the event will result in forfeiture of any payments made, and no refunds will be provided. However, rescheduling options may be available, subject to availability and additional fees.
- Company-Initiated Cancellations:
- In the rare event that we need to cancel or reschedule services due to unforeseen circumstances (such as inclement weather, venue issues, or staffing shortages), we will offer a full refund or work with you to reschedule the event at no additional cost.
2. Deposits and Payments
- A non-refundable deposit is required to secure your event booking. The deposit amount will be outlined in your service agreement.
- Full payment must be received by the specified due date in the agreement. Failure to make the payment on time may result in the cancellation of services, without the possibility of a refund.
3. Refunds
- Refund Eligibility:
Refunds are only available for cancellations made in accordance with our cancellation policy. If you cancel your event within the eligible time frame, you will receive a refund minus the non-refundable deposit and any costs we have incurred up to the date of cancellation.
- Non-Refundable Items:
The following are not eligible for a refund:
- Non-refundable deposits
- Customized or specialty items (such as personalized decor, custom-made props, or catering-specific orders)
- Services already rendered (such as event consultations, venue visits, or planning work)
4. Changes to Event Details
- Modifications by the Client:
If you need to make changes to your event (such as date, location, or guest count), you must notify us in writing at least 14 days in advance. We will accommodate your changes when possible but reserve the right to charge additional fees if changes result in extra costs or require re-planning.
- Modifications by Dreamscapes Event Company:
If we need to make modifications to services due to circumstances beyond our control, we will notify you promptly and offer suitable alternatives. If the alternatives do not meet your needs, you may be eligible for a partial refund.
5. Returns (for physical items)
- Decor and Equipment Rentals:
If your event includes decor, props, or equipment rentals, these items must be returned in the same condition in which they were provided. Any damages or missing items may result in additional charges.
- Damaged or Defective Items:
If any rental items or products are damaged or defective upon delivery, please notify us immediately. We will replace or repair the item, or offer a refund for the rental fee if a replacement is not available.
6. No-Show or Event Non-Attendance
- If the client or their guests do not attend the event or fail to utilize the services booked, no refunds or credits will be issued for non-attendance.
7. Disputes and Issues
- If you are unsatisfied with any aspect of our service, we encourage you to contact us immediately so we can address your concerns. We are committed to working with our clients to resolve any issues fairly and promptly.
8. Contact Information If you have any questions or need assistance with cancellations, refunds, or changes, please contact us.
By booking our services, you agree to the terms outlined in this Refund and Return Policy.